Technical Services
The objective of Noesis Solutions is to meet customer expectations in terms of technology innovation, commercial delivery and user satisfaction. The Optimus software support services provided by Noesis Solutions are critical for customers to get the maximum return on investment. They use these services to optimize the productivity of their engineering teams, and keep their systems and competencies in line with the latest technology and application developments. To guarantee reliable products and services, the Noesis Solutions team adheres to quality guidelines and best management practices.
Customer-centred support
Noesis Solutions not only develops the Optimus software. As a system integrator, we assist each customer in selecting the most appropriate software configuration that fully covers its specific requirements. Systems are delivered, installed and commissioned by engineers who both understand the software and master the related engineering fields and applications. Furthermore, training sessions and seminar programs are organized for customers to bring their technical staff up to speed with the system and its specific software capabilities. We provide response-line support and issue regular releases and service levels to keep our software products up-to-date. We offer a complete portfolio of professional services, including full-installation management and continuous knowledge transfer as well as on-site training and support.
Total quality program
We live up to customer expectations by providing products and services tailored to customers' specific needs. Innovation, reliability and ease-of-use are what matter most to our customers. While following an ambitious release schedule, our solutions are designed in compliance with the latest software standards, offering solid long-term maintainability and robustness. Through face-to-face customer interaction and extended support services, we gather and use customer feedback to further enhance software quality and drive new product development.
